Shipping policy
Shipping Policy
Shipping cost
Shipping is free on all orders worldwide, with no minimum spend.
Shipping Range
Delivery Area: We ship worldwide. If your country is not available at checkout, we are unfortunately unable to deliver there yet.
Order processing Time
We aim to process all orders within 1 to 3 business days (Monday to Friday).
Orders placed before 5:00 pm (CET) Amsterdam time enter our processing queue the same day; orders placed after that time, or on weekends and public holidays, enter the queue on the next business day.
You will receive an order confirmation and a tracking link by email as soon as your order ships.
Delivery times
7 to 12 business days (Monday to Friday), depending on your destination. These are estimates and can be affected by carrier delays or circumstances outside our control.
Import duties and taxes
For orders shipped outside the European Union, import duties, taxes or carrier handling fees may be charged by your local customs authority or the carrier on delivery. These charges are outside our control and are the responsibility of the recipient.
Shipping Process
Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.
Tracking your order
Once your order ships you will receive a tracking link by email. You can also use our Track My Order page at any time.
Delays, lost or damaged parcels
If your order is delayed, arrives damaged, or does not arrive, please contact us and we will put it right. We cannot be held responsible for delays caused by the carrier or customs clearance, but we will always help resolve any issue.
Contact
Contact form: Contact
Customer service hours: Monday to Friday, 9:00am to 5:00pm (CET)